FREQUENTLY ASKED QUESTIONS
How do I place an order?
Very easy! You place your order by adding your selected fabrics to your cart, clicking the cart option, and then completing the checkout process.
What is the minimum amount of yardage I can buy?
All yardage cuts begin at a minimum of 1/2 yard, and be purchased as 1/4 yard increments from there on out.
How do I create an account?
You can creatre an account through the checkout process, or by clicking the little person icon on the top right of our website. From this page, you will be able to create an account, or log into your account once you’ve created one.
What are the benefits of creating an account?
Creating an account allows you to see a full history of your purchases with us, which can come in handy down the line! On the back end, it really helps us to keep track of orders, and evaluate what is selling well and what future collections to bring in.
What if I want to delete my account?
While we will be sad to do so, we completely understand that you may want to delete your account. If so, please send us an email at firstname.lastname@example.org and we will delete your account. This also means that you will lose record of your purchases, as well as any loyalty points you may have accumulated.
How is my payment processed?
All payments are processed through Shopify’s secure checkout portal during the checkout process. We will not have access to any credit card information (beyond the last 4 digits), your CVV or your expiration dates. Once complete, you will notice a charge on your credit card bill from Bundlebarn Fabrics. At this time, only credit cards are an accepted form of payment.
What if my credit card declines?
If your credit card does not work for whatever reason, you will be notified during the checkout process. We will not receive your order unless the payment process is complete, and Shopify has collected the funds from your account.
How long will it take for my order to be processed?
Orders are processed on a first come, first serve basis. Our goal is to have everything processed as quickly as possible. Please refer to the banner on the top of our website for current shipping times.
What is the cost of shipping?
The cost of shipping is broken down into three tiers:
Orders under $64.99: $15.95 shipping
Orders between $65 - $134.99: $10.95 shipping
Orders over $135: free shipping
Where do you ship to?
We ship to all locations in Canada and the contiguous US.
How will my order ship?
Orders will be shipped with Canada Post’s Regular Parcel service and you will receive your tracking number via email per the above shipping schedule. Should you want a different shipping option (ie Xpresspost or Priority) please send us an email at email@example.com and we will see if we can arrange something.
What if my order gets damaged or lost with Canada Post?
We hope this is never the case! All orders are insured up to $100. We ensure that all packaging is appropriately sealed and ready to transit before it leaves us, but unfortunately once the parcel leaves our hands, it is out of our control and we do not assume any responsibility. If you need any additional information/help should this be the case, and again, WE REALLY HOPE AND PRAY THAT IT ISN’T, please contact us and we will try to help resolve the matter at hand.
I am unhappy with my order. Do you offer returns?
We’re sorry to hear that. Unfortunately, due to the nature of our business, all fabrics are cut specifically to order and for this reason, we cannot offer returns. You are more than free to regift or resell the fabrics to a friend, or maybe even participate in a swap.
ANY OTHER QUESTIONS
If you have a question that was not covered, please do not hesitate to contact us! You can do so at firstname.lastname@example.org, or through our DM on Instagram @bundlebarnfabrics.